Privacy Policy

Aksyr Al Hyah Pharmacy Online
Last Updated: January 2026

Aksyr Al Hyah Pharmacy Online (“Aksyr Al Hyah Pharmacy”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, or related online services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

📋 1. Information We Collect

👤 1.1 Personal Information You Provide

We may collect personal information including:

• Full name
• Email address
• Mobile number
• Delivery address
• Account login details
• Order and purchase history
• Date of birth, age, and gender (where provided)
• Prescription information (only where legally required and permitted)
• Communications with customer support

🖥️ 1.2 Automatically Collected Information

When you use our Services, we may automatically collect:

• IP address
• Device type, operating system, and browser details
• Pages visited, time spent, and usage activity
• Cookies and similar tracking technologies

💳 1.3 Payment Information

All payments are processed securely through third-party payment gateways. We do not store your full card or payment details on our systems.

⚙️ 2. How We Use Your Information

We use your personal data to:

• Process and deliver orders
• Verify prescriptions where applicable
• Manage customer accounts
• Provide customer support
• Send order confirmations and service notifications
• Improve our Services and user experience
• Monitor usage and prevent fraud
• Comply with legal, regulatory, and pharmacy obligations

📢 Marketing Communications

We may use your name, email address, phone number, date of birth, and purchase history to send promotional messages, offers, service updates, and relevant communications. You may opt out of marketing communications at any time using the unsubscribe option or by contacting us directly.

⚖️ 3. Legal Basis for Processing

• Your consent
• Performance of a contract (order fulfillment and delivery)
• Compliance with legal obligations
• Legitimate business interests such as service improvement and security

🍪 4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services.

Types of Cookies We Use:

• Session Cookies – to enable core functionality
• Preference Cookies – to remember user settings
• Security Cookies – to protect accounts and prevent fraud

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

📊 5. Analytics

We may use third-party analytics services, including Google Analytics, to understand how users interact with our Services. These tools collect information such as IP address, device type, and browsing activity.

You may opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

🔗 6. Sharing & Disclosure of Information

We may share your information only with:

• Delivery and logistics partners
• Payment gateway providers
• IT, hosting, analytics, and support service providers
• Regulatory or government authorities where legally required

We do not sell or rent your personal data to third parties for marketing purposes.

⚠️ Legal Disclosure

We may disclose personal data when required by law, court order, or government request, or to protect the rights, property, or safety of our business, customers, or others.

🌍 7. International Data Transfers

Your personal data may be transferred to and processed on servers located outside the State of Qatar, including where our service providers or technology partners operate.

By using our Services and providing your information, you consent to such transfers. We ensure appropriate safeguards are in place.

🗄️ 8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal, financial, and regulatory requirements

🗑️ 9. Account & Data Deletion

You may request deletion of your account and personal data through your customer account or by contacting us directly.

🔒 10. Data Security

We apply appropriate technical and organizational measures, including secure servers, encryption, firewalls, and SSL technologies.

👶 11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

🌐 12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

🔄 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our Services indicates acceptance of the updated policy.

📩 14. Contact Us

• Aksyr Al Hyah Pharmacy
• 📧 Email:info@aksyrpharmacy.com
• 📞 Phone: +974-121-0053
• 📍 Qatar