📜 Terms & Conditions

Aksyr Al Hyah Pharmacy Online
Last Updated: January 2026

This online pharmacy e-commerce platform is owned and operated by Aksyr Al Hyah Pharmacy, a duly licensed pharmacy operating in accordance with the laws and regulations of the State of Qatar (“Aksyr Al Hyah Pharmacy”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and related online services (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy and other applicable policies. If you do not agree, please do not use our Services.

👤 1. Eligibility & Account Registration

• You must be 18 years or older to use our Services.
• To place orders, you may be required to create an account and provide accurate, complete, and current information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

🧭 2. Use of Services

• The Services are provided for personal, non-commercial use only (B2C).
• We reserve the right to suspend or terminate access if false information, misuse, or unlawful activity is identified.

🔐 3. Security & Privacy

We apply reasonable technical and organizational measures to protect your data, including secure servers, encryption, firewalls, and SSL technology.

• We do not store your full payment card details.
• Personal data is collected and used only for order processing, delivery, customer support, legal compliance, and approved marketing communications, in accordance with our Privacy Policy.

📦 4. Products, Listings & Descriptions

• All products and medicines are subject to availability.
• Product images are for illustrative purposes only; actual packaging may vary.
• Product descriptions, codes, or specifications may occasionally contain errors. We reserve the right to correct such inaccuracies at any time.

💰 5. Pricing & Updates

• All prices are displayed in Qatari Riyal (QR/QAR) unless stated otherwise.
• Prices, availability, and product details may change without prior notice.
• In case of pricing or listing errors, we reserve the right to cancel or amend the affected order and notify you.

🛒 6. Orders & Order Acceptance

• Placing an order constitutes an offer to purchase.
• All orders are subject to acceptance, availability, and verification.
• We reserve the right to cancel orders due to:
• Product unavailability
• Pricing or system errors
• Incomplete or incorrect customer information
• Prescription verification issues
• Suspected misuse or fraud

💊 7. Prescription Medicines

• Certain medicines require a valid prescription as per applicable laws.
• Prescriptions may be verified by a licensed pharmacist.
• The responsibility for prescription accuracy rests with the prescribing physician.
• Orders may be rejected if prescriptions are invalid, expired, or incomplete.

💳 8. Payments

• Payments are processed securely through approved third-party payment gateways.
• By providing payment details, you confirm that:
• You are at least 18 years of age
• You are authorized to use the selected payment method
• Orders with unsuccessful or incomplete payments may be cancelled.

Cash on Delivery (COD)

Where COD is offered, payment must be made in full at the time of delivery. Failure to complete payment may result in order cancellation and account restrictions.

🚚 9. Order Confirmation & Delivery

• Order confirmation will be sent via email or SMS upon successful payment.
• Delivery timelines are estimates and may vary due to external factors.
• Same-day delivery is not guaranteed.
• Delivery is available only within approved locations in Qatar.
• You are responsible for providing accurate delivery details.

🔁 10. Cancellations, Returns & Refunds

• Orders may be cancelled before dispatch, subject to confirmation.
• Medicines and health products are non-returnable except for:
• Incorrect items supplied
• Damage upon delivery
• Manufacturing defects (where applicable)
• Approved refunds will be processed to the original payment method within a reasonable period.

🧾 11. Invoices & Receipts

An official invoice or receipt will be provided at delivery or electronically upon order completion.

🎁 12. Promotions & Offers

• Promotions are subject to specific terms, availability, and validity periods.
• Offers cannot be combined unless explicitly stated.
• We reserve the right to modify or withdraw promotions at any time.

©️ 13. Intellectual Property

All content, including text, images, logos, trademarks, and software, is the property of Aksyr Al Hyah Pharmacy or its licensors and may not be used without written consent.

⚕️ 14. Medical Disclaimer

Information provided through our Services is for general informational purposes only and does not replace professional medical advice.

⚠️ 15. Limitation of Liability

Aksyr Al Hyah Pharmacy is not responsible for indirect or unexpected losses, delays, misuse of products, or outcomes beyond our control, to the extent permitted by law.

🛡️ 16. Warranty

• Medicines and consumables are provided without warranty.
• Medical devices are subject only to manufacturer warranty.

🔗 17. Third-Party Links

We are not responsible for third-party content or practices linked through our Services.

⚖️ 18. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Qatar, and disputes shall be subject to the exclusive jurisdiction of the courts of Qatar.

🔄 19. Changes to These Terms

We may update these Terms periodically. Continued use of the Services indicates acceptance of the revised Terms.

📩 20. Contact Us

• Aksyr Al Hyah Pharmacy
• 📧 Email: info@aksyrpharmacy.com
• 📞 Phone: +974-121-0053
• 📍 Qatar